Provider Accountability Meets Patient Choice

The health care system overall - and community health centers and family practices are no exception – have been constructed on a very paternalistic model.  We pretend we know what is best for our patients and make a system of comprehensive care that requires continuity, appointments to be kept, and patients to obey our orders for preventive care.  And we are increasing being evaluated and paid on our ability get our patients to comply with all of the preventive and chronic care imperatives that are determined to be today's best practices.

While we are evolving this system, patients are choosing to go to other models of care for urgent issues, camp physicals, immunizations, as well as for simple problems.  They seek problem focused, convenient, rapid throughput visits without being engaged in discussions driven by our advice about other issues and our response to EHR-driven reminders.  

We have to pay attention to what is happening now that new immediate care options are available more and more to our patients and we have to figure out where our comprehensive care model fits in.  I don’t have the answer to this yet but we have been talking about it a lot in our management team meetings.

Imagine that your life is in disorder and its three days before school starts, you forgot to get your child’s immunization updated and need a school physical form filled out.  Our health centers see this as a disruption in our appointment system and have difficulty  accommodating this type of visit in an efficient manner.  

Our patients, however,  can now go to any of a dozen local sources of immediate care and get this done.  I think we need to be able to figure out a way to keep our patients with us, while still allowing them to have a short visit if they need it, to accommodate their last-minute issues (haven’t we all had them at one time or another?) and still maintain them in our practice.   If we stick with our old model of requiring people to get care the way we think it should be done and remain oblivious to their chosen care model and the proliferation of places where they can get it respected, then we are truly in trouble.

The real issue now is that accountability for quality will still lie with their primary care provider team, yet our patients will have more and more choices for more convenient care in between their main chronic illness visits.  How we will adjust our practices to deal with that?

For Medical Students: Primary Care, the Uninsured and Painful Lessons that Lie Ahead

On a rainy and blustery evening last week, I had the pleasure of speaking to an amazing group of first and second year medical students at Downstate Medical School in Brooklyn – part of the State University of New York. I am not sure whether they came for the Thai food or to hear me speak but I had the opportunity to tell stories of my medical school, residency and practice experiences – each highlighting some of the fundamental values underlying primary care. My message was that patients are increasingly demanding primary care as a trusted way of negotiating an otherwise incredibly confusing and fragmented health care system. I stressed that primary care physicians must stay focused on the needs of their patients above all else and that our loyalty and responsibility towards our patients must always remain first and foremost in our minds and actions – unfettered to the maximum extent possible – by advertising and loyalties to our hospitals or peers.

As I wrapped up my comments two questions came from the audience. The first, quite predictably, concerned my feelings about the “government controlling health care” and how I felt about that. I asked if the young woman asking the question from the very back of the room was asking about the much debated “public option” in the current health care plan passed by the House last week and she nodded affirmatively. I explained that the plan does not call for the government to control health care, rather that we would be adding another type of government subsidized and managed health care plan to the already existing government plans – namely Medicaid and Medicare.

A tougher question came from a young man in the front of the room who asked how our community health care system could survive financially taking care of the number of uninsured that we currently cared for. And that question truly cuts to the heart of the health reform debate, though I wasn’t fast enough on my feet to realize it at the time. Our 24 site community health care center network in Manhattan, Bronx and the Mid-Hudson Valley cares for over 10,000 uninsured individuals and provides them with over 35,000 visits a year. I explained that to pay for this we literally cobble together funding from dozens of sources. Our Federal 330 grant pays for some, New York State indigent care funding picks up another piece, and grants that support the care of the Homeless, the care of some uninsured patients affected by HIV and dozens of other grants for sub-groups of our uninsured patients – all go to support this work and keep us afloat. I stood there proud that our organization – the Institute for Family Health – had been able to accomplish this.

Yet I missed a real opportunity to underscore the fundamental reason we need health reform in this country. People need health insurance. Our country cannot depend solely upon health centers like ours as the safety net for everything patients who are uninsured need for their care. They must have coverage to pay for all the essential health care services they need. Primary care is the front end of an entire health care system which must provide access to people for diagnostic services, treatments, hospitalizations and medicines. With people of color 2 to 3 times more likely to be uninsured in New York City providing insurance for everyone is an absolutely essential step towards eliminating racial and ethnic disparities in health outcomes. And with primary care providers already struggling to create viable practice models in underserved areas, only full insurance coverage of the people who need these providers can sustain these practices and attract new doctors to these areas.

I am sorry I missed the opportunity to explain more to the students in Brooklyn last week about the failings of our current health care system. But I am not worried that their education will be lacking for very long. Soon the students will begin their clinical rotations in the hospital and there they will no doubt experience, first-hand, the failings of our current system to provide health care for all our people. They will see people suffering the effects of poorly treated chronic diseases – losing their legs and their kidneys to long-standing diabetes. They will see people with cancers that would have been curable if only they had been detected earlier. They will see people with advanced infections that have gone untreated for days or months and now require prolonged hospitalizations. These lessons will hit hard and perhaps some of them will understand and will choose to become the next generation of primary care physicians and the new champions for needed change in our health care system.

In Memory of Steven B. Tamarin MD - a Great Physician and a Great Friend

I am deeply saddened to relay to you news of the death of Steven B Tamarin MD, a personal friend, a great physician and one of the founders of Family Medicine in New York City. Steve died unexpectedly in his sleep while visiting his cousin in Massachusetts. His loss is a tragedy for all who knew him and loved him as I did. While others sought his advice as their physician, I was the beneficiary of decades of close friendship with this incredible person. Steve could sit quietly and with uncanny attentiveness when you broached him with a personal problem as a friend. His listening skills were impeccable. Yet he spoke out vociferously about issues that moved him.

Steve was an outspoken advocate for women’s rights, an ardent supporter of the Tipitapa project in Nicaragua where he visited and worked many times over the years – as well as being one of the smartest and most dedicated physicians I have ever met. He read medical journals like they were novels that he couldn’t put down – enthralled at every new study that provided insight into the workings of the human body in health and disease. One could not spend even a single dinner with Steve without him being called on his cell phone by his patients – many of whom he had cared for over decades. His patients adored him and many travelled great distances to see him after moving away from the Upper West Side where he practiced. Steve always ran late and appointments meant little to him. He was dedicated to enjoying every patient encounter himself and gave his patients whatever time they needed to share their concerns with him.


Over a decade ago Steve became a member of the Institute for Family Health's Board of Directors and as the only physician on our Board, was depended upon to challenge our clinical protocols when needed and provide advice on issues of medical controversy. He was also a past president of the New York State Academy of Family Physicians – a position he held with distinction and one of which he was most proud. He continued to be involved in the Academy on a local level, bringing politically important issues to the forefront at all times.


Steve's own spirit was sustained by music. I was often the beneficiary of his incredible music collection as he burned compilations of his favorite blues songs for me on CDs and would share his eclectic musical selections proudly. While we were both on the Board of the New York State Academy of Family Physicians we took dozens of trips by car to Binghampton NY where their headquarters was located and braved many a snowstorm together across Route 17. We both loved those trips, brought CDs from our collections and sang out loud half way across NY State. I am sure that all who were close to him have their own stories of settings where Steve was so outwardly exuberant that an unknowing observer would think him insane.


One special evening he invited me to hear a particular Cuban pianist about whom Steve had encyclopedic knowledge and about whom I knew nothing. We went to a very classy jazz club somewhere in Manhattan where people were dressed to kill and where the staff were dressed in tuxedos. We were seated a few rows from the piano which was lit romantically and the crowd applauded enthusiastically after a long wait when the performer entered the spotlight. Steve could hardly contain his enthusiasm. As the first number began the crowd fell silent. Not 30 seconds into the first piece Steve could no longer contain himself. He was so excited he jumped out of his seat, threw his arms in the air and yelled "you go man! - play that thing!" While the crowd was appalled, the pianist nodded his head and smiled at Steve - obviously flattered and embarrassed. I recovered a few minutes later and crawled out from under the table.


I can't get the picture of Steve skiing out of my mind. We spent many a winter weekend at his parent's home in the Berkshires where we would sneak away to Brody Mountain during the day to ski. Steve had the best snowplow I had ever seen. Not to be mistaken for a real skier he always wore a long winter coat that went down to his knees and would snowplow down the steepest slopes at breathtaking speed his arm waving his ski poles wildly in the air and often yelling enthusiastically about what a fantastic day it was. In the evenings we would sit by his parent's twenty foot high fireplace in their Berkshire get-away and play guitar together - or debate the implications of the latest medical findings. It is time that I will always cherish.

Steve was one of the first of the new generation of Family Physicians in Manhattan. Along with the late John Falencki, they forged the path that many of us followed. We are forever indebted to them for their foresight and courage.

Steve will be sorely missed by his family, his patients, his friends and his colleagues. Whenever we parted - whether I was driving him home from a Board meeting or after spending the New Years weekend we would hug. Either he or I would say "I love you, man." and the other would reply, "I love you too." Life doesn't bring us many friends like that.

I am heartbroken to lose him.